Country: Hungary
Functional area: IT
On behalf of our pharmaceutical software developer partner, a user-centric company with innovative solutions,we are in search of Technical Support Engineers in our Budapest office location. We are looking for multilingual candidates to support our customers in European countries.

Main responsibilities
  • Serve as first point of contact for company’s customers for software and technical issues.
  • Maintain detailed records of all internal and external customer interactions.
  • Follow support processes and incident response procedures.
  • Identify and act quickly on opportunities to enhance customer experience.
  • Maintain a working knowledge of supported products and technologies.
  • Work with customers to clearly identify problems and apply the appropriate solutions.
  • Escalate high priority issues to senior support staff and cross-functional teams as necessary to determine and address the root cause of issues.
  • Collaborate effectively with Support team members as well as cross-functional teams to deliver high quality and timely resolutions to customers.
  • Exhibit strong intellect and depth re: service operations coupled with effective executive presence, along with a communication style that conveys expertise and instills confidence.
  • Demonstrate a customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally.
  • Continuously improve upon skills, product expertise, and knowledge on related technical topics.
Requiements
  • Fluent in English + German and/or Italian.
  • 3+ years’ experience in a Customer Support role or related position.
  • 3+ years’ experience supporting cloud-native, SaaS platforms.
  • 3+ years’ experience supporting Linux/Windows Server
  • Strong analytical reasoning skills.
  • Ability to manage challenging customer interactions and demanding situations.
  • Database experience (Oracle/Postgres) including writing and running SQL scripts.
  • Familiarity with AWS, GCP and/or VMware environments.
  • Exceptional communication skills: ability to accurately and precisely communicate instructions, steps, seek information from stakeholders/customers and be able to empathize both verbally and in writing.
On behalf of our pharmaceutical software developer partner, a user-centric company with innovative solutions, we are in search of Technical Support Engineers in our Budapest office location. We are looking for multilingual candidates to support our customers in European countries.

Main responsibilities

  • Serve as first point of contact for company’s customers for software and technical issues.
  • Maintain detailed records of all internal and external customer interactions.
  • Follow support processes and incident response procedures.
  • Identify and act quickly on opportunities to enhance customer experience.
  • Maintain a working knowledge of supported products and technologies.
  • Work with customers to clearly identify problems and apply the appropriate solutions.
  • Escalate high priority issues to senior support staff and cross-functional teams as necessary to determine and address the root cause of issues.
  • Collaborate effectively with Support team members as well as cross-functional teams to deliver high quality and timely resolutions to customers.
  • Exhibit strong intellect and depth re: service operations coupled with effective executive presence, along with a communication style that conveys expertise and instills confidence.
  • Demonstrate a customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally.
  • Continuously improve upon skills, product expertise, and knowledge on related technical topics.

Requiements

  • Fluent in English + German and/or Italian.
  • 3+ years’ experience in a Customer Support role or related position.
  • 3+ years’ experience supporting cloud-native, SaaS platforms.
  • 3+ years’ experience supporting Linux/Windows Server
  • Strong analytical reasoning skills.
  • Ability to manage challenging customer interactions and demanding situations.
  • Database experience (Oracle/Postgres) including writing and running SQL scripts.
  • Familiarity with AWS, GCP and/or VMware environments.
  • Exceptional communication skills: ability to accurately and precisely communicate instructions, steps, seek information from stakeholders/customers and be able to empathize both verbally and in writing.

client support